Payment/Postage/Returns Advice


We hope that everything you need to design and buy your products is available on our site. Any questions that we get that we feel might help others are listed below.

 

Please do not hesitate to contact us if you are unsure of anything at all, that is what we are here for.

 

Payment

 

We accept Paypal, if you don't have a Paypal account do not worry you can pay via the Paypal Express Checkout with almost any card, no card details are stored, it is 100% secure. These are the cards that can be used

 

 

Postage

Postage is set up on the amount of the order, not the weight. This is added to your total amount when you proceed to the checkout.

 

United Kingdom

£1.00 - £9.99            £1.99

£10.00 - £29.99        £5.00

£30.00 - £100.        £FREE

 

Rest Of World

£1.00 - £9.99            £4.00

£10.00 - £29.99        £8.00

£30.00 - £100.00       £10.00

 

We feel these are fair prices, we are not here to earn extra from these prices but to make sure the item is well packaged and that it will reach you safely.

 

Returns

We understand that sometimes things go wrong and that a situation out of our control may occur. This rarely happens but sometimes the postman may be heavy handed and something might break. If this has happened to your item please do contact us and let us know. We might ask for you to send us a picture of the damage so that we can assess what has happened (so that it doesn't happen again) and if the damage is irreversible the  we may ask you to send it back and we shall refund your postage costs. We are more than happy to refund if this is what you wish but we do need evidence first, or if you wish we are more than happy to replace. Transit accidents over the past 2 years run at about 0.5% of our orders we have sent so it is not a regular thing and the parcel is always stamped with a DO NOT BEND stamp and if the needles are less than 3mm we pack them in cardboard for safety. Our needles have been shipped all over the world as far as Australia with no damages so please feel re-assured that you will get your item safely.